Refunds
Refund and Cancellation Policy
This policy explains when you can get a refund and how to cancel a subscription.
Last updated
Credit packs
You can get a full refund within 14 days of purchase if none of the pack's credits have been used. Once any credit from the pack has been used, the pack is not refundable.
Subscriptions
You can cancel a monthly or annual subscription at any time in your account. Cancelling stops the next automatic renewal; your current paid period and its credits stay available until they expire. Charges that have already been made are not refunded, except where the law requires it.
Failed generations
If a generation fails, the credits reserved for it are returned to your account automatically.
Billing errors
Duplicate or incorrect charges are always refunded.
Your legal rights
If the law of your country gives you a right of withdrawal or refund, that right applies in addition to this policy. In the EU and UK, digital content can be withdrawn within 14 days; when you start using credits, you ask for the service to begin immediately and the right of withdrawal ends for what you have used.
How to ask for a refund
Email support@filmlune.com from your account address with the order email or receipt. Refunds are answered within 5 business days and returned to the original payment method; your bank or payment service decides how long the money takes to arrive.